Web Direct Sale Cancellation and Refund Criteria

Applicable Products

Quiz Notebook sold directly from quiznotebook.com applies to Windows desktop software. Products purchased from external stores such as Microsoft Store are subject to the cancellation and refund procedures of those stores.

Product Provision Timing

• Within a maximum of 3 business days from the payment completion date, the installation file and activation instructions will be sent to the email provided by the buyer.
• When you send the installation file or activation guide, it is considered that digital content provision has started.
• This is a one-time software product, not a fixed-term service.

Withdrawal of Subscription and Refunds

• The buyer may request withdrawal within 7 days from the date they receive the contract details. If the product starts later, 7 days from the start date of provision will be used.
• A full refund will be issued before you receive the installation file or activation instructions.
• After the provision of digital content begins, withdrawal of subscription due to a simple change of mind may be restricted if you agree to the pre-notified terms.
• If the content differs from the stated or advertised content or is performed differently from the contract terms, a withdrawal of subscription may be requested within 3 months from the date the product is received or within 30 days from the date the product is discovered.
• If duplicate payments or installation or activation errors that are the operator's fault are not resolved within a reasonable period, a full refund will be issued.

How to request and how to handle it

Write down the order number, buyer's name, payment date, and reason for request, yseedu@naver.comor 02-565-6540Please contact us at this address. Once the refund is confirmed, it will be processed as a cancellation procedure for Toss Payments payment methods. The timing for reflecting refunds may vary depending on the card company's circumstances.